Refund policy

30-Day Satisfaction Guarantee

We want you to love your SILLÉ Locket. If you're not completely satisfied, you may return your order within 30 days of delivery for a full refund — no fine print, no hassle.

How to start a return

Contact us through our Contact page or reply to your order confirmation email with your order number. We'll send you simple return instructions right away. Please return items in their original packaging where possible.

Refunds

Once your return is received and inspected, we issue your refund to the original payment method within 5–10 business days. You'll receive an email confirmation as soon as it's processed.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with a photo. We'll send a free replacement or issue a full refund — whichever you prefer, at no cost to you.

Late or missing refunds

If you haven't received your refund after 10 business days, check with your bank or card issuer first, then contact us and we'll resolve it immediately.